Canonical: https://powerpackservice.xgoldit.com/ Responsable editorial: XGOLD IT. Revisi贸n de publicaci贸n: 2026-09-15. 馃弳 XGOLD IT - Microsoft Partner # Transforme la Experiencia del Cliente en Latinoam茅rica Conecta la atenci贸n al cliente con Dynamics 365 Customer Service, Power Pages y Power Platform. Organiza casos, acuerdos de servicio, conocimiento e integraciones con un alcance adaptado a tu operaci贸n en Chile y Latinoam茅rica. Gesti贸n y seguimiento de casos Conocimiento compartido para tus agentes Integraci贸n con el ecosistema Microsoft Implementaci贸n seg煤n alcance [](https://powerpackservice.xgoldit.com/#contacto)[](https://powerpackservice.xgoldit.com/#features) [Descarga Gu铆a y Casos de Uso de Power Pack Service (abre en una pesta帽a nueva)](https://brochure.powerpackservice.xgoldit.com/) Tecnolog铆as que utilizamos: ![Dynamics 365 Customer Service](data:image/svg+xml,%3csvg%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cg%20clip-path='url\(%23clip0\)'%3e%3cmask%20id='mask0'%20mask-type='alpha'%20maskUnits='userSpaceOnUse'%20x='0'%20y='6'%20width='96'%20height='85'%3e%3cpath%20d='M4%206H29.4942C30.6448%206%2031.7397%206.49547%2032.4991%207.35982L48.0016%2025.0039L63.5009%207.36011C64.2603%206.49558%2065.3553%206%2066.506%206H92C94.2091%206%2096%207.79086%2096%2010V34.9126C96%2035.8707%2095.6562%2036.7969%2095.031%2037.5228L51.031%2088.6195C49.4353%2090.4729%2046.5646%2090.473%2044.9687%2088.6197L0.968911%2037.5228C0.343809%2036.7969%200%2035.8707%200%2034.9127V10C0%207.79086%201.79086%206%204%206Z'%20fill='url\(%23paint0_linear\)'/%3e%3c/mask%3e%3cg%20mask='url\(%23mask0\)'%3e%3cpath%20d='M66.506%206H92C94.2091%206%2096%207.79086%2096%2010V34.9126C96%2035.8707%2095.6562%2036.7969%2095.031%2037.5228L51.031%2088.617C49.4352%2090.4701%2046.5648%2090.4701%2044.969%2088.617L18.8076%2058.2373L63.5009%207.36011C64.2603%206.49558%2065.3553%206%2066.506%206Z'%20fill='url\(%23paint1_linear\)'/%3e%3cg%20opacity='0.32'%20filter='url\(%23filter0_f\)'%3e%3cpath%20d='M29.4942%208H4C1.79086%208%200%209.79086%200%2012V36.9127C0%2037.8707%200.343809%2038.7969%200.968911%2039.5228L44.9687%2090.6197C46.5646%2092.473%2049.4353%2092.4729%2051.031%2090.6195L77.1953%2060.2305L32.4991%209.35982C31.7397%208.49547%2030.6448%208%2029.4942%208Z'%20fill='black'/%3e%3c/g%3e%3cg%20filter='url\(%23filter1_f\)'%3e%3cpath%20d='M29.4942%206.38H4C1.79086%206.38%200%208.17087%200%2010.38V35.2927C0%2036.2507%200.343809%2037.1769%200.968911%2037.9028L44.9687%2088.9997C46.5646%2090.8531%2049.4353%2090.853%2051.031%2088.9995L77.1953%2058.6105L32.4991%207.73982C31.7397%206.87547%2030.6448%206.38%2029.4942%206.38Z'%20fill='black'%20fill-opacity='0.24'/%3e%3c/g%3e%3cpath%20d='M29.4942%206H4C1.79086%206%200%207.79086%200%2010V34.9127C0%2035.8707%200.343809%2036.7969%200.968911%2037.5228L44.9687%2088.6197C46.5646%2090.473%2049.4353%2090.4729%2051.031%2088.6195L77.1953%2058.2305L32.4991%207.35982C31.7397%206.49547%2030.6448%206%2029.4942%206Z'%20fill='url\(%23paint2_linear\)'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M48.0016%2025.0039L18.8076%2058.2373L44.969%2088.617C46.5648%2090.4701%2049.4352%2090.4701%2051.031%2088.617L61.6084%2076.3342L77.1953%2058.2305L48.0016%2025.0039Z'%20fill='url\(%23paint3_linear\)'/%3e%3c/g%3e%3c/g%3e%3cdefs%3e%3cfilter%20id='filter0_f'%20x='-8'%20y='0'%20width='93.1953'%20height='100.01'%20filterUnits='userSpaceOnUse'%20color-interpolation-filters='sRGB'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3cfilter%20id='filter1_f'%20x='-0.76'%20y='5.62'%20width='78.7153'%20height='85.5297'%20filterUnits='userSpaceOnUse'%20color-interpolation-filters='sRGB'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='0.38'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3clinearGradient%20id='paint0_linear'%20x1='-21.5'%20y1='-19'%20x2='51.0007'%20y2='64.2578'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23EBC7FF'/%3e%3cstop%20offset='0.493452'%20stop-color='%23E4B4FF'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint1_linear'%20x1='28'%20y1='-3.99999'%20x2='91.1848'%20y2='89.4857'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%238661C5'/%3e%3cstop%20offset='1'%20stop-color='%235C428B'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint2_linear'%20x1='-21.5'%20y1='-19'%20x2='51.0007'%20y2='64.2578'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23EBC7FF'/%3e%3cstop%20offset='0.493452'%20stop-color='%23E4B4FF'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint3_linear'%20x1='-6.16633'%20y1='2.53476'%20x2='34.5339'%20y2='116.672'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23CD9EF0'/%3e%3cstop%20offset='0.894187'%20stop-color='%239F75D3'/%3e%3c/linearGradient%3e%3cclipPath%20id='clip0'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)Dynamics 365 Customer Service ![Power Pages](data:image/svg+xml,%3csvg%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cdefs%3e%3cfilter%20id='filter0_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='0.4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3cfilter%20id='filter1_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3clinearGradient%20id='paint0_linear'%20x1='17.3997'%20y1='2.10083'%20x2='43.0799'%20y2='94.0143'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23A391E8'/%3e%3cstop%20offset='1'%20stop-color='%23685CD0'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint1_linear'%20x1='94'%20y1='86.0005'%20x2='76.5'%20y2='35.5006'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2338389F'/%3e%3cstop%20offset='1'%20stop-color='%234B44C0'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint2_linear'%20x1='35.2102'%20y1='-12.4822'%20x2='60.0759'%20y2='60.2955'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23DBCEF8'/%3e%3cstop%20offset='1'%20stop-color='%23C0AFF1'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint3_linear'%20x1='21.9912'%20y1='-3.25494'%20x2='48.766'%20y2='92.3691'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23C0AFF1'/%3e%3cstop%20offset='1'%20stop-color='%238675DD'/%3e%3c/linearGradient%3e%3cclipPath%20id='clip0'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3cclipPath%20id='clip1'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3cg%20clip-path='url\(%23clip0\)'%3e%3cg%20clip-path='url\(%23clip1\)'%3e%3cmask%20id='mask0'%20style='mask-type:alpha'%20maskUnits='userSpaceOnUse'%20x='0'%20y='0'%20width='96'%20height='96'%3e%3cpath%20d='M51.0015%201.29095C49.2237%20-0.0423787%2046.7792%20-0.0423776%2045.0015%201.29096L2.33529%2033.2906C-0.33138%2035.2906%20-0.33138%2039.2906%202.33529%2041.2906L23.5208%2057.1797L14.5736%2063.8902C11.9069%2065.8902%2011.9069%2069.8902%2014.5736%2071.8902L44.9999%2094.7099C46.7776%2096.0432%2049.2221%2096.0432%2050.9999%2094.7099L93.666%2062.7103C96.3327%2060.7103%2096.3327%2056.7103%2093.666%2054.7103L72.4805%2038.8211L81.4278%2032.1107C84.0944%2030.1107%2084.0944%2026.1107%2081.4278%2024.1107L51.0015%201.29095Z'%20fill='white'/%3e%3c/mask%3e%3cg%20mask='url\(%23mask0\)'%3e%3cpath%20d='M9.24023%2067.8902L60.2397%2029.6406L98.9994%2058.7103L47.9999%2096.9599L9.24023%2067.8902Z'%20fill='url\(%23paint0_linear\)'/%3e%3cpath%20d='M23.5195%2057.1803L60.2392%2029.6406L98.9988%2058.7103L65.2792%2084C63.5014%2085.3333%2061.0569%2085.3334%2059.2792%2084L23.5195%2057.1803Z'%20fill='url\(%23paint1_linear\)'/%3e%3cg%20filter='url\(%23filter0_f\)'%3e%3cpath%20d='M-2.99805%2037.6906L48.0015%20-0.559021L86.7611%2028.5107L38.7616%2064.5103C36.9838%2065.8437%2034.5394%2065.8437%2032.7616%2064.5103L-2.99805%2037.6906Z'%20fill='black'%20fill-opacity='0.24'/%3e%3c/g%3e%3cg%20filter='url\(%23filter1_f\)'%3e%3cpath%20d='M-2.99805%2039.2906L48.0015%201.04095L86.7611%2030.1107L38.7616%2066.1103C36.9838%2067.4436%2034.5394%2067.4436%2032.7616%2066.1103L-2.99805%2039.2906Z'%20fill='black'%20fill-opacity='0.32'/%3e%3c/g%3e%3cpath%20d='M-2.99805%2037.2906L48.0015%20-0.959045L86.7611%2028.1107L38.7616%2064.1103C36.9838%2065.4436%2034.5394%2065.4436%2032.7616%2064.1103L-2.99805%2037.2906Z'%20fill='url\(%23paint2_linear\)'/%3e%3cpath%20d='M-2.99805%2037.2897L30.7216%2011.9999C32.4994%2010.6666%2034.9438%2010.6666%2036.7216%2011.9999L72.4812%2038.8197L38.7616%2064.1094C36.9838%2065.4427%2034.5394%2065.4427%2032.7616%2064.1094L-2.99805%2037.2897Z'%20fill='url\(%23paint3_linear\)'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)Microsoft Power Pages ![Copilot Studio](https://powerpackservice.xgoldit.com/assets/CopilotStudio_scalable-BlpFre2C.svg)Microsoft Copilot Studio ![Power Automate](data:image/svg+xml,%3csvg%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cdefs%3e%3cfilter%20id='filter0_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='0.4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3cfilter%20id='filter1_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3clinearGradient%20id='paint0_linear'%20x1='43'%20y1='55'%20x2='29'%20y2='10'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%230D36A5'/%3e%3cstop%20offset='1'%20stop-color='%231152D4'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint1_linear'%20x1='46'%20y1='10'%20x2='46'%20y2='86'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2384CAFF'/%3e%3cstop%20offset='1'%20stop-color='%2361B1FB'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint2_linear'%20x1='37.5'%20y1='10'%20x2='37.5'%20y2='86'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%233B90F5'/%3e%3cstop%20offset='1'%20stop-color='%232A78EE'/%3e%3c/linearGradient%3e%3cclipPath%20id='clip0'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3cclipPath%20id='clip1'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3cg%20clip-path='url\(%23clip0\)'%3e%3cg%20clip-path='url\(%23clip1\)'%3e%3cmask%20id='mask0'%20mask-type='alpha'%20maskUnits='userSpaceOnUse'%20x='-1'%20y='10'%20width='97'%20height='76'%3e%3cpath%20d='M61.2116%2010C62.3496%2010%2063.4337%2010.4847%2064.1925%2011.3328L94.6136%2045.3328C95.9723%2046.8514%2095.9723%2049.1486%2094.6136%2050.6672L64.1925%2084.6672C63.4337%2085.5153%2062.3496%2086%2061.2116%2086H3.94634C0.488777%2086%20-1.34012%2081.9095%200.965366%2079.3328L29%2048L0.965366%2016.6672C-1.34012%2014.0905%200.488777%2010%203.94634%2010H61.2116Z'%20fill='white'/%3e%3c/mask%3e%3cg%20mask='url\(%23mask0\)'%3e%3cpath%20d='M63%2010L29%2048L-5%2010H63Z'%20fill='url\(%23paint0_linear\)'/%3e%3cg%20filter='url\(%23filter0_f\)'%3e%3cpath%20d='M63%2010.4L-5%2086.4H63L97%2048.4L63%2010.4Z'%20fill='black'%20fill-opacity='0.24'/%3e%3c/g%3e%3cg%20filter='url\(%23filter1_f\)'%3e%3cpath%20d='M63%2012L-5%2088H63L97%2050L63%2012Z'%20fill='black'%20fill-opacity='0.32'/%3e%3c/g%3e%3cpath%20d='M-5%2086L63%2010L97%2048L63%2086H-5Z'%20fill='url\(%23paint1_linear\)'/%3e%3cpath%20d='M-5%2086L63%2010L80%2029L29%2086H-5Z'%20fill='url\(%23paint2_linear\)'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)Microsoft Power Automate ![Power BI](data:image/svg+xml,%3csvg%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cdefs%3e%3cfilter%20id='filter0_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='0.4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3cfilter%20id='filter1_f'%3e%3cfeFlood%20flood-opacity='0'%20result='BackgroundImageFix'/%3e%3cfeBlend%20mode='normal'%20in='SourceGraphic'%20in2='BackgroundImageFix'%20result='shape'/%3e%3cfeGaussianBlur%20stdDeviation='4'%20result='effect1_foregroundBlur'/%3e%3c/filter%3e%3clinearGradient%20id='paint0_linear'%20x1='46.6667'%20y1='-8.97795e-07'%20x2='88.8653'%20y2='89.4466'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23E6AD10'/%3e%3cstop%20offset='1'%20stop-color='%23C87E0E'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint1_linear'%20x1='31.9974'%20y1='24'%20x2='67.4859'%20y2='92.8262'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23F6D751'/%3e%3cstop%20offset='1'%20stop-color='%23E6AD10'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint2_linear'%20x1='11.9974'%20y1='48'%20x2='31.6083'%20y2='94.4775'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23F9E589'/%3e%3cstop%20offset='1'%20stop-color='%23F6D751'/%3e%3c/linearGradient%3e%3cclipPath%20id='clip0'%3e%3crect%20width='96'%20height='96'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3cg%20clip-path='url\(%23clip0\)'%3e%3cmask%20id='mask0'%20mask-type='alpha'%20maskUnits='userSpaceOnUse'%20x='12'%20y='0'%20width='72'%20height='96'%3e%3cpath%20d='M52%204C52%201.79086%2053.7909%200%2056%200H80C82.2091%200%2084%201.79086%2084%204V92C84%2094.2091%2082.2091%2096%2080%2096H16C13.7909%2096%2012%2094.2091%2012%2092V52C12%2049.7909%2013.7909%2048%2016%2048H32.0001V28C32.0001%2025.7909%2033.791%2024%2036.0001%2024H52V4Z'%20fill='white'/%3e%3c/mask%3e%3cg%20mask='url\(%23mask0\)'%3e%3cpath%20d='M84%200L84%2096H52L52%200H84Z'%20fill='url\(%23paint0_linear\)'/%3e%3cg%20filter='url\(%23filter0_f\)'%3e%3cpath%20d='M64%2028.4V96.4H32V24.4H60C62.2091%2024.4%2064%2026.1909%2064%2028.4Z'%20fill='black'%20fill-opacity='0.2'/%3e%3c/g%3e%3cg%20filter='url\(%23filter1_f\)'%3e%3cpath%20d='M64%2030V98H32V26H60C62.2091%2026%2064%2027.7909%2064%2030Z'%20fill='black'%20fill-opacity='0.18'/%3e%3c/g%3e%3cpath%20d='M64%2028V96H32V24H60C62.2091%2024%2064%2025.7909%2064%2028Z'%20fill='url\(%23paint1_linear\)'/%3e%3cpath%20d='M12%2048V96H44V52C44%2049.7909%2042.2091%2048%2040%2048H12Z'%20fill='url\(%23paint2_linear\)'/%3e%3c/g%3e%3c/g%3e%3c/svg%3e)Microsoft Power BI Servicio Indicadores acordados Procesos Atenci贸n conectada Equipo Adopci贸n acompa帽ada Servicio Indicadores acordados Procesos Atenci贸n conectada Equipo Adopci贸n acompa帽ada Dynamics 365 Customer Service ## Power Pack ServiceTransformando Latinoam茅rica Una soluci贸n que integra Dynamics 365 Customer Service, Power Pages y Copilot Studio para crear experiencias de atenci贸n de Clientes excepcionales. ### Arquitectura de Excelencia Fundaci贸n tecnol贸gica que impulsa la transformaci贸n digital en Latinoam茅rica #### Experiencia Omnicanal Unificada WhatsApp, Teams, web, voz y social media con **historial 360掳 del cliente**. Intelligent work distribution y conversation intelligence nativa. #### Automatizaci贸n Low-Code **Conectores disponibles** Power Automate para flujos complejos. RPA integrado para sistemas legacy sin APIs. #### Analytics Predictivo Enterprise Power BI con **predicci贸n de churn**, sentiment analysis y modelos de datos extensibles para insights accionables. Datos Decisiones de servicio Por fases Implementaci贸n ## Caracter铆sticas Principales Una soluci贸n integral para transformar la experiencia de servicio. Gesti贸n de Casos Inteligente Maneja incidentes con automatizaci贸n que aprende de cada interacci贸n para una resoluci贸n m谩s r谩pida. Portal de Autoservicio Power Pages Ofrece a tus clientes un portal 24/7 para autogesti贸n, reduciendo la carga de tus agentes. Microsoft Copilot Integrado Asistencia IA en todos los canales para respuestas instant谩neas y contextuales. Base de Conocimientos Unificada Centraliza la informaci贸n para que agentes y clientes encuentren respuestas precisas en segundos. Gesti贸n Avanzada de SLAs Monitoreo predictivo para anticipar problemas y supervisar el cumplimiento de los acuerdos de servicio. Enrutamiento Inteligente Asigna cada consulta al agente m谩s capacitado en tiempo real, basado en IA. Analytics con Power BI Obt茅n insights profundos del rendimiento de tu servicio con dashboards interactivos. Portal Inteligente ### Portal de Autoservicio con Power Pages El centro digital donde tus clientes resuelven sus necesidades sin esperar. Portal inteligente con chatbot de Copilot integrado, acceso a KBs, FAQs interactivas y comunidad de usuarios que transforma visitantes en defensores de tu marca. Portal Autoservicio conectado Casos Seguimiento Opini贸n Satisfacci贸n Copilot Agent 24/7 integrado B煤squeda inteligente en KBs y FAQs Comunidad y foros de usuarios #### Capacidades para tu operaci贸n: - Publica respuestas frecuentes y deriva al equipo las consultas que requieren atenci贸n - Mide la demanda de soporte y el uso del autoservicio - Recoge comentarios para mejorar el contenido del portal